More bullshit from Massive Shithead
MutantBunny:
".... I make friendly with whatever rep I am able to net. I ask them precise questions and give them an understanding that I am looking for answers. If they can provide me with the next step in the chain fine.... "
LOL! Who says I don't do that too? Do I need to say it yet again?? Well, I won't.
notovny:
Quote from: MutantBunny on 2007 November 26, 17:29:54
You wanna know what the name of the law is? YOU go hunt it up. I know it's there, don't give a rat's ass if you want to be ignorant and remain stupid/believe me or not....
Hey, you're the one who made the claim that there was a Federal Law that allows return of any non-abused purchased item with receipt. Burden of proof's on you. If there is one, I'd like to know about it. Has any employee or manager you've pulled this on asked you which law you were referring to?
I do find it a bit odd that the State of Michigan's District Attorney's Office seems to disagree with you on this point, however.
Edit: TinyURL link to the same page: http://tinyurl.com/22cujb
Edit^2: Added "non-absused" caveat.
morriganrant:
Quote from: notovny on 2007 November 26, 20:03:55
I do find it a bit odd that the State of Michigan's District Attorney's Office seems to disagree with you on this point, however.
You may want to try again, that link is not working at all for me.
Tigerlilley:
Sorry, back on topic:
It doesn't bother me what MaxSam says these days. I made my decision to never buy Sims products until SecuRom is taken off, and I'm sticking with it. TSS was the first pack I have fully pirated with no intention of buying later. I hope a lot more people are sticking to their word about pirating only.
Doc Doofus:
WHAT WORKS:
Here it is. You are getting advice from The Master. When my family has problems like this, they come to me, because I have a fucking black belt in the art of Clerk-Jitsu.
The key word is PERSISTENCE. That's it. The more time you talk on the phone to them, the more employees, low level or high, that you tie up in explanations, the more annoying you are without crossing the line into being rude or abusive, that is money from their bottom line. And if you play the game nicely and politely, you can do it for YEARS.
The question is, is it worth it to you to invest your time in a crusade? Because if your time is too valuable, you probably lose. If, however, you are so devoted to your cause that you will cheerfully cast away countless hours of your free time calling and visiting a store, there is a HIGH likelihood that at some point somebody at the store will say, "Aw, fuck it, just give him what he wants. We have work to do. Jesus."
This is why overt abusiveness, rudeness, legal threats, are all counter-productive. They give the company an excuse to just cut you off from the complaint process. From the point of view of a large corporation (and this will vary from corp to corp (that Canberra government office being a good example), their complaint policy is designed to say no until you just give up and go away, angry or happy, whatever. The prospect that you JUST MIGHT have more time to play the game than they do throws a monkey wrench into this strategy. That is why you must exude confidence and cheerfulness at each twist and turn, as if you're going to enjoy fucking with them.
The idea of going to the manager is a very good one, but it's only part of the process. Each time you call, if you can get a lower level employee and drag him through the whole complaint process from beginning to end, before being shunted back to a manager (hopefully one who hasn't hung up on you before), you have cost them money. An hourly worker (how much do clerks get these days?) talking on the phone to the same customer, repeatedly, about the same problem is an avoidable expense.
At some point, you will exhaust their patience and they will become abusive to you. Hooray! Be slightly shocked and offended. Make sure that everybody knows that you know their name and job title. Collect this information politely, early in every discussion, so it doesn't sound legally threatening. They will remember this. You are now armed to go to a higher up at the corporate level with not just a complaint about some lousy cheap shit-ass product. You can now ask why you were hung up on or yelled at by the employees at the Lakewood Mall franchise when you were only trying to return a defective product. Mention the name of the manager. DO NOT get angry or openly seek vengeance. Sound bewildered but professional.
You are ready to play the same game at corporate level. And, oh yeah, don't give up with the lower level employees, too. Call them up to see if they have spoken to Mr. Big Doohickey at corporate about the discussion you had with him about the product.
Eventually you will wear out the patience of Mr. Big Doohickey at corporate. That's fine. He has a boss, too. You didn't try to hasten the process by going straight to his boss, did you? No? Good. This is slow torture. No water-boarding here. Just thousands of paper cuts.
Again, at some point, Mr. Big Doohickey refers you to Mr. Bigger Whatzit. This is a rather intimidating prospect for him, because now he's wasting his boss's time on a shitty $29.99 CD. Hopefully, Mr. Bigger has more important things to do. At this level, being rude is extremely counterproductive. Waste this man's time. Give this man the longest fucking possible explanation of your problem that you can muster. Take your time. Get confused and start over. Put him on hold for a minute to take a call. If you can do this from work, perhaps your hold system will play Muzak for him. Stranger's in the Night, I hope. Tell him you'll get back to him to finish your story, then do the same thing over again.
But before you get back to him, go back to square one and call the other low level employees, clerks, franchise managers, and tell them the progress of your adventure, that you have actually talked to Mr. Bigger and that he wants your problem resolved, and ask them if they have heard from him yet. If they have not, tell them that it is imperative that they contact Mr. Bigger at once to find out how your problem is being resolved.
If worse comes to worse, and you get blown off by people too big to get past, just wait a few weeks and then start all over again, as if you have amnesia and can't remember what went wrong the first time.
There are more things you can do to fuck with their minds. I mentioned the putting them on hold thing. Another one is taking names and job titles. Be very polite when doing that. If they ask you why you want that, say it's because you may need to call them back and don't want to have to waste another employee's time starting all over again. After they tell you their name and title, pause for a second and type it on a keyboard so that they can faintly hear a quiet clickety-clack in the background. The implicit suggestion is that you are logging everything for some purpose, possibly not a benign one.
Also, when speaking to management people, when they start to tell you about their customer policy, ask them to fax a copy to you. Ask them to explain it to you, not as if you are just one customer with a complaint, but as if you might have an agenda beyond just getting your refund. Perhaps you are a journalist, or an attorney, or somebody from corp. testing them. Who knows? If they ask you what your job is, tell them that you are "a private consultant." Remember: POLITE, CHEERFUL.
Okay, so you read all this and you said, shit, I can't do that! It would drive me nuts before it drives them nuts! Well, tough shit. I'm telling you what works. If you don't have the brass balls, well, just eat your defective product. This isn't for wimps. This is for borderline psychopaths who enjoy fucking with people. I'm laughing my ass off writing this. I wish I had some corporation to fuck with right now.
I do this regularly with Congressmen. It's not good enough to just call your congressman. You need to call everybody who works for him, everybody in his caucus. You need to show up at his office when he's there and act as if you already had an appointment. You want to do everything you can short of getting a restraining order filed against you.
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