More bullshit from Massive Shithead
neriana:
Doc Doofus, that's hilarious! Believe me, at my store you would have succeeded much more quickly, as soon as you got to me, if I with my lowly assistant managerish power could have helped you. Whenever anyone was polite and reasonable, I would do what I could. Most people really are polite and reasonable, so it mostly works out. Then there are people who are spoiled and rude -- no matter what these people think, clerks can't produce games out of thin air, are not expected to have played every game in the store, do not feel nothing when one customer threatens to kill another over a place in line, are not responsible for bugs in a game, are not responsible for company policy, and are paid to help customers and sell product, not to be slaves.
starrling:
Quote from: J. M. Pescado on 2007 November 26, 10:42:21
The only messages I have found that corporate ever pays attention to come attached to rockets. Again, this is why countries with mandatory rocket launcher ownership don't have customer service issues. Like the definition of "corporation" goes, "an ingenious device for generating individual profit without individual responsibility". In countries with mandatory rocket launcher ownership, this sense of responsibility can be provided by an angry mob armed with rocket launchers at the gate. Lobby your local politician for MANDATORY ROCKET LAUNCHER OWNERSHIP today...preferrably with a rocket launcher, because that's all they ever listen to.
Hey, Pescado. How's it feel on the wall there? Yanno, the wall...as in wallflower...where no one pays attention. Seriously, how many times did you have to post that? ROFFFFLY. :-*
And MutantBunny, I'll bet you were one of those bitchy people shopping on Black Friday in the store where I work. You know the kind of bitchy people I mean? Those that think they're the only people that are important on the face of the earth. Come on, doesn't that have a familiar feel to it? Admit it. I know you wanna.
Sheesh. Everyone should work retail for one holiday season. I think there'd be a lot of nicer shoppers in the world after that.
squish:
Quote from: morriganrant on 2007 November 26, 19:11:06
I don't know about ya'll but I didn't really get any training, my manager just threw me out of the floor with some basic instructions, the same with the register. I was in no way trained to deal with customers, I had basic policy covered with a booklet.
Same with me. I was given two hours, tops, with register training, and that was just the basic sales stuff. I was then chucked out onto the floor after a tour and pretty much left to figure things out on my own. That bit made me laugh though, because there were two touch screen do-it-yourself photo printing machines and customers were always "I don't know how to uuuuuuuuuse it, it's soooooooo hard" despite the fact there's a voice over prompt that explains what to do as you go through it. The very first time I used it, was when helping a customer on my first day of the job and I managed to help them without knowing what I was doing, by reading the instructions on screen and listening to the voice prompt. ::)
Apparently because you work in a department store you're not only supposed to know about your own deparment, but know about other departments too. I was employed, as was everyone else, to work in a particular deparment (mine being entertainment). Many times I had people come up to me (while I was woking in my department, either being behind the counter, or putting things away) asking me to help them in gardening or with chemicals for outdoors toilets. I hadn't even heard of such thing as chemicals for outdoor toilets, let alone know anything about them! Telling these people that I can call someone from the appopriate department to come and help them wasn't good enough though, one lady telling me I need to "go home and get an education". Uh, why? Because I don't know anything about a department that I don't work in? Riiiiiiiight. They bitch the employee isn't trained with what they want, but then bitch when the employee offers to find someone who CAN help them *head desk* And the problem with training employees is finding time to do it. I was the only person working in my department, and if I was off the floor getting trained, then someone else would have to be pulled from another department to cover me while I'm gone, and when you live in a town where all businesses are short staffed (most people go and work for labouring jobs, earning a couple thousand a week, but someone has to do the little jobs, or there'll be no stores to shop in), there aren't enough people to go around as is, let alone trying to find people to cover another's shift. I was just given some book that had a list of products and some basic info in it, which of course doesn't help when the customer wants to know more fiddly things about a TV or whatever and my manger never knew if I called and asked him either, and he'd tell me to "look in the book". This book was also outdated and didn't have a lot of things in it, either. Lack of knowledge isn't the empoloyees fault - it's the corp's and managements faults for not offering decent training.
veilchen:
The one thing I always hated was people who brought their kids and then paid no attention to them whatsoever. They were left running wild, and then the employees were actually expected to produce the kid post-haste after they were done shopping. Of course, the kids were in 7th heaven and proceeded to tear the store apart.
I only worked retail part-time in the evenings after school to pay the bills, but boy, that was quite exhausting.
witch:
Enjoyed your wee dissertation on fucking the corporate mind, Doc Doofus. A friend of mine took a similar tack when she started a letter writing campaign with her local council. Given that the council numbered their letters to her, she also numbered her letters to them, the first one was 000000001.
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