More bullshit from Massive Shithead
nil:
Quote from: Hobbsee on 2007 November 26, 10:35:05
... I'd also suggest writing an email to corporate (of the shop)- that does way more than a screaming rant. Assuming you don't lie, and exaggerate the problem, of course.
lol, if that can normally work well in most cases, customers wouldn't have to be forced to blacklist the shop or store.
You know, there're too many junk mails in a given email account, and a CCS person can just "happen" not to check "junk mails", so it wasn't CCS person's fault not to have received your honest and polite email.
So, good lucks... :)
Solestri:
I also recommend the use of rocket launchers, so they can be used against people like MutantBunny.
Ryslin:
I used to deal with people like Mutant Bunny for a living. It was my desk that the whiners, the folk who swore no one handled the complaint correctly, the folk threatening legal action , these were my bread and butter.
I enjoyed first explaining in no uncertain terms that the contract states thus,you signed that contract. (ISP) I have gone over your case and either..
Yes your complaint has some merit, let me try this fix.
No, your complaint has no merit, this is a fault of an entity that is out of our hands. (usually the telco) No screaming at them will not aid you and often will hurt you. My job "sir/ma'm" is to speak to that entity on your behalf. The legal contract does not allow me to have you talk to them directly. I do apologize ..yadda
The minute the word legal action is mentioned we were told to hang up. I usually gave a warning. "If you threaten legal action the only response I have is to direct you to our legal department. At that point it is no longer a matter of getting it fixed but a court issue and will be handled by lawyers accordingly. (Boy did they hush up)
My father loves to pull the "this is my problem , give me an answer or I get irate" game. This is the same man who if he yells at me for how I fix his computer I walk out.
I don't care what the "corp" did to piss you off. I am sure some other "corp" did it to me as well. Even , and often in the process of helping the very screaming customer that is so upset at me.
Making someone else's day hell just to feel like you have done something gets you no where. You talk to me civil, and I will give you straight facts (often to the consternation of the "quality listeners" on my calls). If you do not like the facts you are free to take your money and leave. (Though often that entailed a 100 dollar early termination fee)
My method when I get screwed by a corporation. I make friendly with whatever rep I am able to net. I ask them precise questions and give them an understanding that I am looking for answers. If they can provide me with the next step in the chain fine. If they balk I wait.
Screaming makes one look like a tard.
TaWanda:
Quote from: MutantBunny on 2007 November 26, 17:29:54
Exactly the reaction I expected from clerkwhiners.
Mgt/clerkwhiner thank you very much.
Quote from: MutantBunny on 2007 November 26, 17:29:54
I also stated once already, second and last time here: I do not go in yelling and insulting. I do not cuss etc. I start my 'act', because that is what it is and it does work, when I am treated badly, condensendingly, insultingly, as if I were stupid, told over and over again about the 'policy.' Anyway, most of the time, repeating the consumer laws alone brings the manager out of hiding and tada: problem solved. But if I am driven to a scream, then I scream.
So...when you were a mgt/clerkwhiner just how many corporate policies did you effectively change because some irate customer made you his/her target for the day? How about as a customer, have you seen any actual changes in policy that you think you can attribute to masses of people having meltdowns in a store?
Sorry, when I witness a scene like you are talking about I might step back and have second thoughts about the store if I see that the employees are behaving badly, or seem to be poorly trained, but how does watching a customer behave like an asshole reflect badly on the store? All that does, is make me think that said customer has the maturity and communication skills of a two year old.
morriganrant:
Quote from: Solestri on 2007 November 26, 18:39:28
I also recommend the use of rocket launchers, so they can be used against people like MutantBunny.
Indeed, then I wouldn't have to bother with calling the cops until after the damage is done. I don't know about ya'll but I didn't really get any training, my manager just threw me out of the floor with some basic instructions, the same with the register. I was in no way trained to deal with customers, I had basic policy covered with a booklet. We can call the manager if he's not there if an extreme situation comes up but the peons, meaning the clerks other then sub-managers don't have the number. The manager is th only one who can access most of the options in the damn computer, the rest of it is automatic for him and us. He just assumed that I was intelligent enough to not screw up, which was fine with me, it however has not worked with some of the other part-time help that we have. Gamestop part time are in no way trained for too much of anything, atleast not in the areas that I know. If you throw a fit at me, I will throw your ass out, if you are civil and act like and adult and not a spoiled brat I will do the best I can for you. Here is the thing that people seem to be missing, it's only the damn manager who can make these type of decisions and even he can't sometimes. If the situation comes up that we can't handle then we will tell you when he will be back, when you could call when he's there or we could call him if we even have the number, he will either yay or nay it then we can tell you that he will take care of you tomorrow. Repeating customer laws at me at my job is going to do nothing but have me tell you when the manager would be back or give you a way to contact a head office.
Clerks can take in all returns other then opened computer games except when there is something wrong with the disk or opened new games except when there is something wrong with the little clasp inside so that the game didn't stay in place.
Assistant managers can make a few exceptions, like if the receipt is a little past the alloted return date but if this is the third time your console doesn't work then I still can't give you a full refund, we can get you a new system but no you can't just say "fuck it, give me my money back."
I don't care how much you freakin yell at me, If I say we can't then we can't. Yes policy is repeated because we can't do what ever it is and doing so looses me my job, but no-one cares about that. You don't like it? Shop somewhere else.
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