More bullshit from Massive Shithead
J. M. Pescado:
I'm telling you, the answer to this is mandatory rocket launcher ownership.
squish:
Quote from: MutantBunny on 2007 November 26, 00:59:34
SO you clerks lose if I throw a fit? So what? it's your job.
No, it's not the store clerk's job to be the person having shit thrown at. That's what managers are paid for.
Have a problem that the manager is not there? Don't take that out on the store clerk, they don't know what the Hell the manager's schedule is and why would it be their fault if the manager isn't there anyway? Not sure how other stores work, but at mine, my manager worked for ten days, and then had four off. So what now, managers aren't allowed to go home or have lunch breaks? Reminds me of the time I worked on a supermarket checkout and was abused for closing my register. So sorry that I'm having lunch now, or God forbid GOING HOME after spending the last ten hours here.
Half the time, I don't think managers know their own schedules either. But again, have a problem with that? COMPLAIN TO CORPORATE or try calling the store and leave your name and number for someone to call you back, or fill in a complaints form.
The person on the desk has the least rights when it comes to company change. What makes you even think, one little bit, that yelling at them is going to make them say "oh sorry, let me call Mr Big CEO and we'll get that fixed straight away"? :D
Quote
It's always wonderfully obvious when someone hasn't worked as a store clerk.
Word to that.
Zazazu:
Quote from: morriganrant on 2007 November 26, 02:09:17
On another note, I have never had a manager ask me how the previous day went nor give me the time of day when trying to report on a situation the day before.
That's ridiculous, a sign of a bad manager, and most likely incredibly common. A manager should always be up on what's going on in their store/department.
Anyways, lack of power for the peons is not exclusive to retail. Heh, I'm kind of in the middle of the totem pole now in an educational instutition, and I have the same issues. Especially the irate, self-entitled jerk-offs who have unreasonable requests. Usually the ones who are reasonable I can work with, even if it involves doing something that I technically don't have the authority to do. But then I've always kind of pushed the envelope there...even when I worked in retail. A smart manager lets you bend the rules for customer satisfaction, especially if you have high sales numbers.
dizzy:
Quote from: Zazazu on 2007 November 26, 07:35:02
That's ridiculous, a sign of a bad manager, and most likely incredibly common. A manager should always be up on what's going on in their store/department.
Managers typically get a salary and work about 80 hours a week in my experience, so I wouldn't think that's a bad sign. A bad sign would be if the employees suddenly get unexpected bonuses or "broken" merchandise mysteriously disappears or something like that.
Kyna:
Definitely not limited to retail. I worked for Centrelink (the Australian government organisation that administers welfare payments) for 10 years. Every decision we made had to be in accord with the legislation. Nobody within the organisation - not even the most senior manager in our head office in Canberra - had the ability to change the legislation we were required to follow.
In Centrelink the staff don't just get verbal abuse. We also had things thrown at us, like chairs and computer monitors. As if throwing a computer monitor at a low level staff member in a regional office in a quiet town will make the politicians all get together in Canberra and change the legislation.
Having spent time on both sides of the Centrelink counter, I can fully understand why some of our customers were frustrated. People see the customer service officer or the store clerk as being the organisation that they work for, or in my case, the legislation we were required to follow. They are frustrated with the faceless organisation or the legislation and since it's difficult to take out one's frustrations on a faceless organisation or legislation, they take it out on the person attempting to explain what's going on.
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