More bullshit from Massive Shithead
morriganrant:
Go back and complain to a manager, you know, someone who can actually do something for you. Clerks can't do a damn thing, the manager can take back things we can't, mark down things we can't and in general do things we can't. All the cursing, yelling and such like is doing nothing for you and you would be asked or it would be demanded that you leave. I don't want people to just accept the answer and go away, I want them to accept that I have no power to help them and come back when there will be someone there who can. Actually, the clerk does not report in anyway to the corp, the manager has weekly to monthly meetings however. Clerks have a set of instructions that they have to follow and for the rest they just do their best. Have a problem with the policy or an issue, take it up with someone who actually has an iota of power to change it, not the part time help that is easy to replace and often is.
We can't take back pc games for any reason other then the disk is borked, then you are just getting a new copy. It's already been covered why, people install and they don't need the disk anymore. I've encouraged people to buy things at wal-mart if they were unsure because of walmarts more relaxed return policy. I think we already covered somewhere about piracy being a good consumer choice. Even I working at the game store will pirate a game before I buy it. Gamestop does have a good policy on used games though, bring it back for any reason within 7 days, no questions asked. 30 days on a system, have a problem, bring it back. You drop the damn thing or try to mod it, no we can't take it back, you move your xbox360 with a game inside and destroy your newly bought game, no we can't replace it. My manager can give the okay to replace said copy, but the peon certainly cannot.
On another note, I have never had a manager ask me how the previous day went nor give me the time of day when trying to report on a situation the day before. It's the manager one way or the other that you have to talk to to get anything done, including sending the message that you want to send.
In all honesty, I will go far out of my way to help a pleasant customer who has given me no reason to dislike them. Doing my best to look for what they want, take care of what they want, find some other solution or leave a message for my manager that someone is coming in from the day before because of something we could not help them with at the time. With a nasty customer I will do no such thing. I will do my best to placate them enough or tell them straight out to leave but I'm certainly not going to go out of my way for someone who can not treat me as a human being that only works there with no power. I'm only looking forward to seeing them out the door and to hopefully forget about the whole thing.
neriana:
Quote from: MutantBunny on 2007 November 26, 00:59:34
It does no good?? My ass! If I go away nice and complacent, the way you clerks want me to act, the corp. wins. SO you clerks lose if I throw a fit? So what? it's your job. ANd if only the manager can help us then that manager needs to be onsite all the time any customers are.
It's always wonderfully obvious when someone hasn't worked as a store clerk.
In what way does it hurt the corporation when you treat a clerk like crap? Do you honestly think they CARE? Clerks make no dent in bad policies. Even managers aren't listened to. All you're doing when you're making a scene is ruining someone's day and making them feel like garbage. Oh, and making yourself look like a giant idiot. Good on you.
Call customer service, and if you don't like a store, don't go there. That's the only way things are going to change. Behaving like a spoiled brat and throwing a temper tantrum will get you less than nothing.
By the way, we were allowed and even encouraged to throw irate customers out of the store. It's not a clerk's job to deal with violent people, and if someone yelled, the response was to say, "I will call the police if you do not leave now." Our response to anyone who cursed at us was "leave the store and don't come back, we don't want your business". That was store policy. A clerk's safety is more important than your wallet.
J. M. Pescado:
I would like to point out that companies based in countries with mandatory rocket launcher ownership also have the highest customer service ratings in the world. What does this tell us?
notovny:
Quote from: MutantBunny on 2007 November 26, 00:59:34
Federal consumer law says I have the right to return ANYTHING as long as it hasn't been abused and I have my receipt. The corps HATE us, the customers,to know this.
I'm curious: Which Federal Law states this?
Invisigoth:
Quote from: MutantBunny on 2007 November 26, 00:59:34
It does no good?? My ass! If I go away nice and complacent, the way you clerks want me to act, the corp. wins. SO you clerks lose if I throw a fit? So what? it's your job. ANd if only the manager can help us then that manager needs to be onsite all the time any customers are.
The only time that I've ever worked in retail was for my college book store (I got a great discount on my books so I did it for two weeks at the beginning of each term). I never had to deal with irate customers there, probably because at such a small college everyone knows each other which makes people a bit more compassionate toward the staff. I have, however, worked extensively in food service. One time I was waiting on a couple and the man got really mad because we no longer sold onion rings. I told him that I LOVE onion rings and that I was equally disappointed to see them removed from the menu, but that it was a corporate decision and I had no say whatsoever. He didn't like this response and apparently felt that if he complained to me that I would tell someone who could do something about it. I gave him a card with the contact info for the regional manager and several other higher ups who would have the authority to change the onion ring thing, and I got my manager (who also had no influence over corporate decisions, but he gets paid a lot more than me so he gets to listen to people complain). My manager told the man that he would tell the higher ups, but that the man should also contact them since a personal customer complaint would have more of an impact. The man continued to freak out, yell, and generally make a scene for awhile before he finally left.
The only thing that his poor behavior accomplished was to influence my manager and me to tell the rest of the staff about it. We all enjoyed a good laugh at expense. In a corporate environment the people at an individual store usually have no power whatsoever. The only way to change basically anything about an individual store is to deal with the people who make the actual decisions. For example, at every restaurant that I've worked at even the music is specifically selected by the corporation. You couldn't even get the manager to change something as simple as that without corporate intervention. How can you expect that being rude to a store clerk will make her decide that you are such a special snowflake that she should go against corporate policy just for you?
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