More bullshit from Massive Shithead
maxon:
Quote from: squish on 2007 November 24, 16:09:52
Quote from: neriana on 2007 November 24, 09:17:38
All you'll accomplish by throwing a shitfit in a store is to ruin someone's day. You might get your way, but I was always far less inclined to give irate or otherwise obnoxious customers what they wanted than people who were reasonable and civil, and who generally treated me like I was a human being and not a robot slave sent to thwart their whims. I didn't want the tantrum-throwers to be happy with what they got, I wanted them to stay away. Everyone I've worked with in retail has felt the same. We don't like being treated like crap any more than customers do.
As an ex-retail worker (having to deal with entertainment gizmos, games included) I agree with every word you said, neriana.
While I completely sympathise with what you are saying about the shittiness of working in a store and being put on the spot when this sort of thing happens, I disagree about the issue of making a scene in a shop. I don't think it makes the customer look stupid when they have a legitmate reason to complain. I think it is right that people complain - it puts other customers off and any shop manager worth his/her salt should want to avoid it. I know I have walked out of shops when I've seen a complaint being badly handled.
I don't know about the States, but here in the UK not providing a refund for goods that are defective is against the law. That particular law was framed for precisely the reason that shops routinely had 'policies' which meant they wouldn't 'allow' refunds for defective goods. In the UK, this is simply now not allowed and the protection of the consumer was placed highest up the pecking order in a series of legislative acts starting with the 1974 Consumer Protection Act (which kinda does what it says on the can). I have noticed recently, I have to say, that some retailers are trying to put back policies where they don't refund for goods which are defective and sometimes dissatisfied customers do have to get stroppy in the shop to get what is, rightfully, their refund. Often shop assistants will go on saying the customer can't have a refund because 'it's not their policy to issue them' but when a customer really gets stroppy and the shop manager is called, s/he usually backs down immediately. This is because he or she is well aware, where the assistant might not be, that legally they don't have a leg to stand on. They usually make some comment like 'in this special case, we'll refund your money' but it's a face-saving device.
If you are working in retail and paid a low wage, you shouldn't have to face the type of situation where you have to face a really irate customer - without support at least - that's really your Boss's job and it's a shame when bosses don't do their jobs properly. But I'd defend the right of people to go to the place where they bought the goods and make a complaint, very publically if need be, and I think it's right that they are entitled to expect a refund.
dizzy:
Defrauding a customer of their rightful refund is very much frowned upon here, and AFAIK can land that particular store owner with lots of trouble from several agencies, non-profit organizations, the AG's office (depending on the laws in your state), not to mention consumer watchdog journalists who typically do at least one spot per week on TV. If you encounter a store that stonewalls your requests for refunds, you really should politely leave and seek support from one of these many groups.
It's your hard-earned money. You should get your money's worth out of it.
TaWanda:
There is a big difference between making a complaint and making a scene. Getting overly loud, using profanity, or getting physical are not acceptable ways of voicing a complaint, and it does make the customer look like an idiot, like this http://www.sendspace.com/file/fb5374.
morriganrant:
Quote from: TaWanda on 2007 November 25, 22:55:14
There is a big difference between making a complaint and making a scene. Getting overly loud, using profanity, or getting physical are not acceptable ways of voicing a complaint, and it does make the customer look like an idiot, like this http://www.sendspace.com/file/fb5374.
Such as an experience I recently had while working at gamestop. Two groups come in who had both purchased xboxes and games within the past week. They apparently live together. One man and one of the woman was very verbally abusive to myself and another employee because it was the second time they'd come back with xboxs that didn't work. ...dumb fucks had cds that were scratched to hell and back but were threatening myself and the other employee with physical violence for selling them yet another "broken" xbox and they wanted their money back. Which neither of us could do. Would not listen to our chorus of coming back when the manager was there so I ended up testing both of their consoles in the store and pulled out several games at random to test. They worked just fine. Sometimes the customer is an idiot. Other times though it is the company, I grit my teeth everytime someone brings in a brand new game or a system to trade in, we give about 1/3 of what we sell it for, that's good business but we are still fleecing them on a lot of things. I think we give like 20 bucks for an xbox, they could sell it in the newspaper for more, nearly 100$ less then the sell price when it's a wii. I always try to be a good sells clerk, I warn against invasive piracy protection, graphics card problems with certain games, quality of the game play in general and I'm always sure to sell the best copy of whatever used game they are buying or showing them the disk if it's a little shitty looking to make sure that they really want to pay for that and yet, I still get yelled at and complained to at least 3x a week about company policy that I have nothing to do with and can not change.
MutantBunny:
I understand some customers can be a pib and big idiots. I also understnad that it's 'corporate policy' to remove power from the clreks and tell the clerks they can do nothing for the unhappy customer. This is the way they control the returns. It is to their advantage to have it this way. it is also WRONG.
If I'm the unhappy customer and I have access to the clerk only, they are gonna hear how unhappy I am, regardless. If they don't listen, I'm gonna say it again and again getting louder and louder as I go until they DO listen. If they get abusive with me, say something completely senseless, insulting or whatewver, I'm gonna cuss.
It does no good?? My ass! If I go away nice and complacent, the way you clerks want me to act, the corp. wins. SO you clerks lose if I throw a fit? So what? it's your job. ANd if only the manager can help us then that manager needs to be onsite all the time any customers are.
You don't want to be hassled?? I didn't want to spend my hard earned cash on crap either--we're in the same boat. YOU, the clerk, work for the corp. It's YOUR responsiblity to report exactly how unhappy the customer is with the shitty product and the shitty return policies. If I'm nice and complacent you forget me quick and say nothing. A clerk, when no manager is around, is my only 'voice' back at the dirty crooked corporations. It shouldn't be on me to keep up with a managers schedule.
Federal consumer law says I have the right to return ANYTHING as long as it hasn't been abused and I have my receipt. The corps HATE us, the customers,to know this.
You might be nicer to the next loud mouth and make sure you report the complaint backa t the manager as often as it takes to make a dent in the bad policies..You clerk-whiners need to get a clue and see that us loud mouths are protecting your rights here too.
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