More bullshit from Massive Shithead
J. M. Pescado:
I'm telling you, the answer is mandatory rocket launcher ownership.
Hobbsee:
Sheesh.
No, my job as a cashier is *not* to take shit from you. It's to sell you stuff. It's to return your stuff, assuming it follows policy. Anything else gets a manager, and they have to deal with it. If you're abusive enough, i'll call the emergency call, and have you thrown out of the store. I don't get to make decisions about stock, and I don't care sufficiently about you to break the rules, where I could lose my job for it.
Cashiers are trained on dealing with angry customers, and can also invoke the Supreme Right To Refuse Service. I hope we never lose this!
With my consumer hat on, though, i can't see why anyone buys the games from actual shops, when they're barely at beta-test status. But I wouldn't bother to take it out on someone who can't do a thing. I'd also suggest writing an email to corporate (of the shop)- that does way more than a screaming rant. Assuming you don't lie, and exaggerate the problem, of course.
J. M. Pescado:
The only messages I have found that corporate ever pays attention to come attached to rockets. Again, this is why countries with mandatory rocket launcher ownership don't have customer service issues. Like the definition of "corporation" goes, "an ingenious device for generating individual profit without individual responsibility". In countries with mandatory rocket launcher ownership, this sense of responsibility can be provided by an angry mob armed with rocket launchers at the gate. Lobby your local politician for MANDATORY ROCKET LAUNCHER OWNERSHIP today...preferrably with a rocket launcher, because that's all they ever listen to.
TaWanda:
So where can I get me one of them thar rocket launcher thangamabobs? I've decided you just might be right, if we launch enough of em at stupid, belligerent customers, we won't have a customer service problem here anymore either. ;)
MutantBunny:
Oh ye of little minds, those that think in paper sacks....lol. Exactly the reaction I expected from clerkwhiners.
'You obviously never worked as a clerk...' blah blah. Wrong. I worked through college selling various items, became a full time droogie (manager.) And this is where I learned about the comsumer laws. (and I worked with the public all my life--even as liaison with the government.)
You wanna know what the name of the law is? YOU go hunt it up. I know it's there, don't give a rat's ass if you want to be ignorant and remain stupid/believe me or not....
How does my throwing a fit at a clerk hurt the corp? THINK. If I take the clerk's I can't help you quietly and go on my way: THAT helps the corp. If I scream and throw a fit THAT disrupts the workday, it makes the other customers present take heed of the state of the product, the return policies of the store or simply uneasy. All good for the irrate customer. Just because the customer behind me doesn't say "I think that person was right and you should do more to help them" or something along those lines doesn't mean they aren't thinking it. There are people that side with the irrate customer at least one for one for every one that is agreeing with/kissing the clerks ass for some reason.
It is NOT my job to track when the manager is in or out. I am not going to spend my gas and my time waiting for the manager to see me. (I also am not going to spend any more of my money at a store with stupid unhelpful policies/clerks/managers.) I also know that many many times the manager has simply said "I'm going in the office/leave me alone for a while/tell whoever wants me I'm out." If it's the store policy that only a manager can help with returns, then a manager should be onsite and available ALWAYS. That's what assistant managers were made for.
So you little minded clerkwhiners get a look at the reality of the situation, not just how it affects YOUR day (and screw the customer and their day). Screw you--it's your job. Don't like it? Find a new job.
I also stated once already, second and last time here: I do not go in yelling and insulting. I do not cuss etc. I start my 'act', because that is what it is and it does work, when I am treated badly, condensendingly, insultingly, as if I were stupid, told over and over again about the 'policy.' Anyway, most of the time, repeating the consumer laws alone brings the manager out of hiding and tada: problem solved. But if I am driven to a scream, then I scream.
I'm with JM. A rocket launcher or flame thrower would straighten a clerk-whiner/stupid store polic/greedy corp right out.
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