Thanks so much Havelock. I got a response - here's what they said: "Response (Yves M.) 09/03/2008 11:35 AM Hello,
Thank you for updating Electronic Arts Technical Support. I understand that one of the items you purchased from The Sims 2 Store has corrupted graphics.
Please try re-downloading the item by performing this procedure:
- Please make sure that the game is not running and you are logged out of EA Download
- Open My Documents
- Open EA Games
- There should be a 'The Sims 2 Store Edition' folder; Please rename that to anything.
- Login to your EA Download Manager; It should start downloading the items again
- Start The Sims 2 Store Edition to start the game
Should you require further assistance about this or any Electronic Arts game in the future, please visit our website and review our extensive Self Help Knowledgebase (
http://support.ea.com).
Thanks,
Yves
EA Technical Support"
I love the way they made it sound like the fault lies with me. I sent the report back in with this response and saying that it isn't my fault and they have to fix the chair - I'm suppose to get a response within 24 hours. I'll post what they say when I get another response. This is so frustrating.
Edit: Since Richief uploaded the missing texture, I told EA I didn't need and answer to my question.