How to get rid of SecuRom, NOW
Skye:
I wrote to the better business burea, and turned in the problem. I had been one of those who they were trying to censor in all this. Trolled many many times over it. Just because some don't have the problems doesn't mean we all were that lucky. They take great delight in putting us down over there. Anyways, here's the info for you to read:
On January 09, 2008, the business provided the following information:
Greetings,
If you have are not satisfied with the game play for the games you have purchased. You will be able to use our warranty information located in the back of the manual. If you no longer have the manual for the game you will be able to use the following link to locate the same information on the internet. Please click on the following link to http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=8947
Now for your specific issue, if you do not wish to communicate with our technical support team to with solve your issue. If your game is within 90 days of purchase and you have your receipt of purchase. You will be able to send your game to our Warranty group in exchange for a sealed copy of the game. This sealed copy of the game will be accompanied by a note from us asking the store to refund your purchase. If you do decide to use this method of return please include a note explaining what you would like to have happen. If you wish you can also reference this correspondence and my name. I am located at the same facility where your claim will be processed. So if issues do arise on this end I will be able to solve them for you.
Mailing Address:
Electronic Arts Customer Warranty
209 Redwood Shores Pkwy
Redwood City, CA 94065
Thanks!
Jeff
Electronic Arts
Not acceptible because the warranty has now run out on both games while waiting for an answer. What do I do with it once warranty has run out?
Technical support is not an option without the game in my machine, I was told. I turned in all my information before when I had the game in, and they lost my letter.
I would like to request, again, the game with another anti-piracy program in it. Just replace the disks, as I am fixing the computer myself.
EA wanted us to put the game back in so we could see what their patches do. My computer is out of commission right now.
I would also like EA to publicly tell us what is going on.
They are still continuing with this securom program, even though it is messing up even more computers. Many of us don't have a place to complain to that will listen. We are cut off now, not supposed to discuss it with each other now in the bbs area.
Lorelei:
Better Business Bureau is a crock, alas. Try Bad Business Report online.
Zazazu:
Good god, the Engrish in that reply letter is appalling.
spursgirl:
Quick question... I'm installing Deluxe and the EP's (including BV) on a new machine. If I just installl everything consecutively without running the game and then get a no-CD EXE for Bon Voyage, will that still ensure that I won't get SecuRom from Deluxe? I swear I'll shoot fireballs at someone if I get it on my shiny new system.
Zazazu:
Si. If you install both and then run just after installing BV, you'll only be running from the BV executable. The Deluxe .exe could be coded to tell your computer to explode, and it wouldn't care because it only looks at the latest .exe (the one you double-click to run the game).
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