How to get rid of SecuRom, NOW
witch:
Try this:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2006050909471013
I just got Norton cleaned off someone's laptop with this tool.
jmtmom:
Quote from: witch on 2007 October 17, 04:57:47
Try this:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2006050909471013
I just got Norton cleaned off someone's laptop with this tool.
Thanks Witch, but I already used this tool at Norton's instructions. It didn't resolve the issue. If I can manage to get the SecuRom off my computer, I'll know if it is the culprit or not.
angelyne:
well, first let's establish something basic. Do you actually have the uaservice7 service on your computer?
Go to Start>Run and type "Services.msc" (without quotes) and press Enter.
Scan your list for Securom User access, if you find it double click on it, click Stop and then set it to Disabled.
It's now got its teeth pulled.
We'll see about removing it if you can confirm it's actually there and running
PS. Maybe Ritcher could confirm the exact name of the service. My information might be out of date.
jmtmom:
Quote from: angelyne on 2007 October 17, 14:22:56
well, first let's establish something basic. Do you actually have the uaservice7 service on your computer?
Go to Start>Run and type "Services.msc" (without quotes) and press Enter.
Scan your list for Securom User access, if you find it double click on it, click Stop and then set it to Disabled.
It's now got its teeth pulled.
We'll see about removing it if you can confirm it's actually there and running
Actually, I didn't find it. I also searched for the specific file under windows/system32 and didn't find it. Perhaps I don't have it? Another VISTA user said they didn't. I did install BV under my Administrative account.
I still have the miles long key under HKEY_USERS though. I haven't been able to get that out yet. Probably because I am still struggling with mastering DOS commands. I was successful in deleting the "CAUTION_NEVER_DELETE" key though.
angelyne:
That's what I figured. It was the same for me. I had the registry key but not the service. And only the DO NOT DELETE user registry key, which I deleted.
So I think Securom is not an issue and your Norton is just misbehaving, as antivirus are wont to do.
Maybe try uninstalling Norton from safe mode, if it will allow you. Sometimes uninstallation in safe mode are better, because you have less issues with locked files.
Antivirus are tricky sometimes, because they are so much like malware themselves (by necessity). They protect their files and processes in order not to be easily defeated by malware. It makes uninstalling the thing sometimes difficult and the process can go awry to such a point that it's easier to simply restore.
However, just before you are ready to give up and go for a reformat, try one last thing. Go to Accessories, System Tools, System restore. Go back to a restore point that before all your issues started. This should not affect your data (although back them just in case), but it will set the clock back if you want and undo all the system changes that were done, including installations of software. Anything installed will be gone, all registry changes undone (including the Securom changes you did, which you will have to redo).
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