Bluescreen "IRQL not less or equal" on start-up
Rose Outlaw:
I got a new computer about a week ago and last weekend, I tried to install the base game and all expansion packs.
"Luckily", it didn't go further than trying to install University - the install process so far runs smoothly, but after the pop-up window asks to change back to CD 1 at the end of the installation and the drive starts to read the disc, the system crashes. First, it rebooted, then I turned off the auto-reboot option, now I'm faced with a bluescreen.
Quote
IRQL not less or equal
(...yadayada-go mess with your BIOS or call a technician-yada...)
***STOP 0x000000A (0x2D41534B, 0x0000001C, 0x00000000, 0x804E26BD)
When I try to run just the basegame, the same screen comes up. Uni obviously didn't install properly. It is not listed under Software to uninstall nor is there an icon on the desktop. I got rid of the unfinished install manually (deleted the created folders and any of its registry entries).
My system consists of an AMD Athlon64 X2 5200+ with an ASRock AM2NF6G-VSTA mainboard, 2 GB Ram, an ATI RX1950Pro T2 made by Asus and a Samsung SATA II hard drive.
I ordered at a well-known and pretty reliable online company. They assembled all the parts and also installed WinXp Home SP2 as OS.
Other games run just fine, at least that's a positive effect.
I'm certain it is not an overheating effect, as the temperatures stay really low, Motherboard 79° F, CPU 84° F, harddrive 75°F on average.
But otherwise, I'm clueless what to do to play again. Can anyone give me a hint, please?
jrd:
The error indicates an error which is created at the driver level. Probably your videocard (ATI drivers are notorious for a reason).
Uninstall your current videocard drivers, reboot, install the latest drivers. Do not just update drivers, you want to get rid of the old ones first.
Might also be a firewall or virus scanner. Got any firewall other than the built-in one? Try disabling it. Ditto for the antivirus.
KatEnigma:
As a brand new computer, it will need drivers updated. Start out with the video card and work from there. I seem to have (finally- knock on wood) solved my occasional crashing problems with a Bios update- I'd updated it at least twice before, but this last time, it seems to have done the trick. But something going wrong during a Bios flash can make your computer have to visit the manufacturer, so leave that to last. ;)
ETA: I've attached an ATI uninstall tool they offered once, a year or more ago. It will save you some headaches in getting their crap removed properly. ;)
Lorelei:
When I got this message (I have an NVidia card), the tech updated the drivers and checked my BIOS.
Both were necessary to fix the problem. I have a Sony VAIO laptop, however, so the BIOS issue may not apply to you.
jrd:
A bios update is not something a n00b should attempt on their own. Any mistake there risks destroying the CMOS and making the system useless.
Try the driver update first (use kate's tool to clean the existing crap), and if it still bluescreens, contact your local geek or local computer store to do a Bios update for you.
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