Reporters that can't be interacted with...

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Marvin Kosh:
I've now done proper trials without and with the Business Runs You hack installed.  I didn't get any reporters, but I did help over a dozen 'lost shoppers' in each case over the course of four Sim days.  The problem I was having did not recur.

This leads me to believe that something is different between the lots where these problems have occurred, and the ones where they haven't.  One thing that springs to mind is lockable doors; in the trials I just performed the employees had their motives frozen so they did not need a break area or facilities, and so there wasn't any need to lock a door as employees only.  On the shops I usually play, these facilities are present and they are locked to employees.

I guess the next thing to try obviously, is to make a back room which only employees can get into, and see what happens.

J. M. Pescado:
This is a known issue and has been resolved in the current debug build.

radiophonic:
See? There ya go, Marvin. ;)

Marvin Kosh:
Well, that's a relief because even with locked areas I still can't seem to reproduce the problem on the testing lot.

And if there's one thing I've noticed from this it's that customers seem to be rather more interested in socialising within a shop that sells telescopes, than actually buying something :P

vilia:
I'm getting ruthless now and use Assess Desire and drag the little #$@!$ over to whatever they are most likely to buy.  I then dazzle them and make them buy the item.

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