The Case of the Tree Breaks and the Missing Portals

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J. M. Pescado:
Yes, but technical support won't know that, and people who call technical support tend not to be the people who have any problem-solving skills of their own.

ZephyrZodiac:
I just don't see the point in spending x amount of time tracking down a problem if I can simply reinstall Uni in less than ten minutes, and in most cases, the problem has gone.

dizzy:
Except that the problem isn't really gone. All you've done is replaced the old game files with files that are identical to the old ones.

I suspect 90% of tech support calls are resolved when they ask them this vital question:

"Is the machine plugged in?"

Reinstalling has yet to be shown to have any beneficial effects (other than repairing a failed installation). The only vital file I've ever seen get walked on is the "objects.package", and it doesn't change in any way that I would consider harmful.

ZephyrZodiac:
Well, I was only trying to help, but I don't think I'll bother again!

dizzy:
Sorry. I guess it is kind of a rhetorical question.  :-\

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