Logitech TrackMan Keystroke Assignment Problem
duncandisorderly:
Quote from: kiki on 2010 December 16, 07:45:36
Quote from: duncandisorderly on 2010 December 16, 05:35:12
Quote from: kiki on 2010 December 16, 03:06:58
Now I know with a name as heeeeelariuz as "duncandisorderly" that I may be answering my own question but I MUST ask - ARE YOU FUCKING RETARDED? Why are you coming HERE for a PERIPHERALS PROBLEM? If you're having problems programming a PERIPHERAL to interact with TS3, GO TO THE MANUFACTURER.
I'm pleased that you think my name is heeeeelariuz. However, I suspect that while you were busy laughing at my name you overlooked to read my post properly. I clearly state that Logitech kindly sent me a generic macro reply suggesting I update my drivers. As a matter of fact, they also gave me links to so-called help sites I had previously found by myself.
I've lurked on this site for quite a while now and it's quite clear to me that many (but not all) of the members have the skills, experience and maturity to possibly answer this unusual problem. It would be retarded for me not to post here asking when you consider I have tried practically everything to find a solution.
Thank you for your reply, I hope you see the irony in it in the same way I have.
As someone that has managed an OSS (Online Support Services) team before, I have to mock you for giving up at the first canned reply because that's not email support - it's a process (and a very successfull trimming the fat one at that you've fallen sucker to) to can at LEAST the first reply, if the customer has shown that they haven't completed adequate troubleshooting before contact. Most customers tend to be retarded enough not to perform even the basics before contact, so they don't get much further than the first canned reply because the canned reply will fix their problem. If you don't follow up and tell them their canned reply doesn't do shit, they're going to assume you're one of those muppets that didn't do it. To put it in perspective, a canned response is the email version of IT asking if you've got your PC plugged in, and if you've rebooted it recently.
In future, if you want ACTUAL email support and yes this goes for ANY company you contact via email support, include links of your own in your email to them to show what you've already done before you send them in your "this doesn't werk weeeh" emails. If you put in the work to show that you're not a tard, 99% of the time you'll get the help and it will only include partial canned responses (aka your "thanks for your enquiry" entry and exit lines). I say 99% because every OSS team still has that one lazy fuck that does nothing but can.
People come to MATY asking for hardware suggestions, or to ask if their hardware is capable enough or if it would be responsible for issues they've been experiencing in the game running like ass; note HARDWARE, note the part about their games running like ass. No one ever comes here to ask why their macro mouse or keyboard don't work because they've failed to even consider that TS3 may not have been built with macro peripherals in mind, ala WoW (the game doesn't even support SLI, why would it support macro keys?). If your game is working perfectly in terms of how it is designed to play, there's nothing here anyone can do to help you except to tell you to update your drivers or buy a new mouse.
Thank you for your detailed reply, I expected nothing less. Obviously your area of expertise is in the art of complaining since you so eloquently explained the optimal way to achieve this. Unfortunately, I have no need for your advice. I regret that I'll never get the chance to try your cutting edge suggestion to write a follow up letter to Logitech. In actual fact, that was already something I was planning to do. Sorry. None of that matters now because I have found a solution to my problem. A truly Awesome member named rosess sent me a private message that forced me to inspect something I had overlooked and I was able to pinpoint my problem.
I'm pretty confident that I understand the mindset of MATY. Clearly this site does not suffer fools gladly and I must admit I share that view. In future, may I suggest that you remember that there are other people on this site that are More Awesome Than YOU my dear kiki. With all due respect you have contributed nothing to this thread apart from your ego. I decided to post my question here because I trust this site to give me answers. MATY gave me my answer before Logitech did and Logitech had a head start!
Thank you MATY for letting me play with your pleb! My problem is solved so feel free to close this thread.
spockblock:
Quote from: duncandisorderly on 2010 December 16, 19:31:05
Thank you MATY for letting me play with your pleb! My problem is solved so feel free to close this thread.
Did it just give an order?
witch:
Sounded more like a request to me. I am favourably inclined to this n00b currently, as the reply to Kiki was all win.
Which does not mean I will lock the thread, however. That happens only rarely at MATY and is generally instigated by the Boss.
spockblock:
Quote from: witch on 2010 December 16, 20:19:19
Sounded more like a request to me.
Then can I have a cookie?
witch:
Only if there's a good fight.
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