Cant reinstall University Life & Best of Business
pinkpunk:
Ok, just to clarify: Yes, I have the two collections that just came out.
Yes, store version came with University Life Collection and it is EP99.
The only version currently installed is Double Deluxe.
I deleted the files for University Life, Best of Business, Seasons, Store version and all the related stuff packs.
I also removed the registry entries for all the above, except Double Deluxe.
I'm really thinking that it is not my computer's problem,power-wise or memory wise, but I think that there is something hidden on the Collection files that is not uninstalling with the rest of the files.
Thanks for the help tho.
Zazazu:
It wouldn't be surprising if it was an intrinsic issue with the collections. Hasn't that happened before just when people had Double Deluxe?
GelatinousSubstance:
I've used Double Deluxe in the past and had no issues with my other EPs and SPs. The Holiday Edition that I'm using now seems to be fine too. But then again, that was only one collection used at a time. I'm wondering if using more than one collection starts to get dodgy and cause conflicts - it theoretically shouldn't though, despite that it's only theory.
@pinkpunk: You say you did a manual uninstall before, right? I'm assuming if you did this, you managed to get a little familiar with the registry.
Try uninstalling the game again (everything), as well as the EADM if it's present and you aren't using it for anything else. I'm assuming it may have been installed if you have Store files present.
Then take a look around in the registry at the HKLM\Software for anything to do with the EA store (again, if you're not using it for anything else) and/or the EADM and delete those keys as well as any game-related keys that you come across. Also, take a look through the HKCU\Software for the same thing.
It doesn't hurt to poke around in the registry as long as you make a backup and don't alter or delete anything you don't understand. Basic rule of thumb is: if you don't know what it is, don't touch it.
You can also right-click and export a single key to save it before you delete it, so that you may restore it should deleting it turn out to be a mistake.
After that, take a look through your ‘C:\Program Files' (there'll be an additional x86 in the title if your on a 64-bit OS) and delete any folders related to the game and the Store that may have stayed behind - this also includes anything EADM-related. It doesn't hurt to double-check your ‘My Documents' (just ‘Documents' for Vista/7) and make sure that everything game-related is removed from there as well.
Once you've taken a look through everything in your Program Files and documents, do the following:
Vista/Windows 7:
Take a look through your ‘C:\Program Data' files for anything game or EADM-related and remove it - once again, if you're not using it for anything else. Another area you may want to check is ‘C:\Users\username\Application Data\Roaming' - this is from memory and I won't be able to double-check this location until later today, but I'm fairly sure it's close to accurate.
Windows XP:
Take a look through your ‘C:\Documents and Settings\username\Application Data' and do the same as directed above. Another place you may want to check is ‘C:\Documents and Settings\username\Local Settings\Application Data'
This should, hopefully, clean everything up, give you a good idea of how your computer and programs work (and the mess they can create), and give you a clean slate.
After all that, I'd go ahead and try to install everything again, and cross my fingers while cursing under my breath.
Best of luck to you.
pinkpunk:
Thanks! I found the problem thanks to your instructions.
The instructions on the EA web site left out a line in regards to the registry editing. I found the problem under HkeyLocalMachine > Software> Microsoft > Windows > Current Version > Application Data. I cant remember what the files were called, but when I scrolled down to 'the sims' section, there was several entries about University Life and Best of Business. Once I deleted those, the games re-installed just fine.
Thanks again for all the help.
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