My game freezes for no apparent reason.

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Crash:
Check if there are any programs or processes running that could interfere with the game. What inter graphics card is it? It's possible that some cards are just not compatible. I know for my nvidia card I had to download a fix for vista - maybe there's something similar for intel?

Check if you need to update drivers for your motherboard. That usually includes drivers for RAM and the Hard drives.

GelatinousSubstance:
A couple of other things to try as well are to check and make sure that you've removed SecuROM, and to make sure that all your EPs are patched.

Other than that, the other option would be to return the laptop for a replacement if you're still within that window.

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