Newbie here..please help?

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Razamataz:
Ctrl click Mailbox?

kimmyfrmtx:
Did you delete all 4 files with cache in them?  I only see 1 mentioned.

Did you try holding down ctrl AND shift when clicking on a sim?  Didn't notice that combination in your post even tho Greyform mentioned it.  Using BOTH keys at the same time with a click will bring up additional options.

Motoki:
Cutting and pasting my old post from here

Do you have:

d3dx9_31.dll in this directory C:\Program Files\Electronic Arts\The Sims 3\Game\Bin

resource.cfg in this directory C:\Program Files\Electronic Arts\The Sims 3

A mods\packages\hacks bla bla folder also in this directoryC:\Program Files\Electronic Arts\The Sims 3

The latest version of awesome mod (awesome.package) in either C:\Program Files\Electronic Arts\The Sims 3\mods\packages or C:\Program Files\Electronic Arts\The Sims 3\mods\packages\hacks

The 1.34 or 1.46 patch installed. (Don't assume, check your version see here

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