Attempting to start game causes computer to restart - please help - Resolved!
Rascal:
Hi - I really wouldn't be asking this here if I had any idea where else to ask but I am at my wits end. We have just purchased the game today and have been trying to get it running all afternoon.
Installation seems to go okay but attempting to start the game just causes the computer to restart. We have tried it on two seperate pcs with the same results. We have tried updating graphics drivers and uninstalling and reinstalling with no improvement. I also downloaded the patches and installed but that also made no difference.
I cannot get any help from the offical website as I am unable to log in with starting up the game - which I can't do.
Any help at all would be appreciated. Google suggests graphics drivers as the problem but we have tried everything suggested (upated or different drivers) with no result.
Please and thankyou
witch:
What are your computer specs and what video card are you running?
Rascal:
1st computer
Pentium 4 3.2Ghz
1G ram
ATi X300
2nd computer
Pentium 4 3.4Ghz
1G ram
ATi X800
Is that enough info? Both computers have about 16G space available on HD after installation.
Lord Darcy:
Quote from: Rascal on 2009 February 28, 07:12:18
Installation seems to go okay but attempting to start the game just causes the computer to restart.
What's your OS? If you're on Windows XP, check if "automatic reboot" is disabled.
Control Panel - System - Advanced tab - Start & Recovery - Settings - Untick "automatic reboot" checkbox
(The wording may be slightly different, I use non-English version of Windows.)
Rascal:
Running Windows XP on both computers.
Just tried this and attempted to launch the game. Instead of restart I got a very pretty blue screen with the following text:
A problem has been detected and windows has been shut down to prevent damage to your computer.
Driver_IRQL_NOT_LESS_OR_EQUAL
(then some blurb about new software probably not correctly installed and to restart computer and uninstall it)
Technical Information:
***STOP: 0x000000D1 (0x00420040, 0x0000002, 0x000000000, 0xA9DFF8CE)
***tcpip.sys - Address A9DFF8CE base at A9DFB000, Datestamp 485b99ad
Beginning dump of physical memory
Physical memor dump complete
Contact system administrator or technical support for further assistance
This message displayed on both computers. Do you think I may have just got a faulty disk?
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