Threee Lakes Hotel ate my sims?

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witch:
Dunno. I don't tend to have problems like this. You could look at the lot debugger, there are lots of options on that. Or you could search to see if someone before has had a similar problem or you could make a backup first and then try Gali's suggestion. Up to you.

TrueLou:
I had the same thing but luckily I had a toddler back at the house so it let me re-enter and my sims came home a few seconds later. If this happened to me in the scenario you've detailed, I know what I would try, it's up to you whether you would want to give it a go, it would mean losing the vacation lot that they were at and also losing their home, but I don't think there's a way around that. I use Insimenator, but you can use any summoning method, if you prefer to play without hacks you can use boolprop and spawn the Tombstone of L and D and it would work the same way, but just take longer.

If you don't have 'testing cheats' auto-on then before you enter a household at your neighboorhood screen open the cheat console and type 'boolprop testingcheatsenabled true' and enter. Enter another residential lot in the same hood (it needs to have at least one more slot for a new household member). Once in, shift and click on any household member and look for the pie menu entry 'spawn', click on that and then from the next menu choose 'Tombstone of L & D'. It will appear next to the sim and be in the guise of a gravestone. Click on the gravestone and choose 'Add neighbor to family...' this will then bring up a menu of ALL sims in the corresponding hood, NPC's, townies and playables. Click MORE and keep clicking MORE until you see the name of an adult member of the lost house. Beware, that it only lists by first name so hopefully the names of your sims are not a common name used by other NPC's and townies. When you see one of their names click on it and that member will be added to the household. Once you've done that you can just move them out, set them up on their own lot and then repeat the process for the rest of the lost household in the new lot.

I use the Insimenator, which would make it easier as the Summoner that is part of that hack splits the family into family name so you can go direct to the missing person/s without having to flick through 10 billion pages of pie menu, I'm not sure if Inge's telporter shrub would do the same as I've never used it, maybe someone else would know the answer to that.

This is only my take on this, if anyone else has a quicker, easier, better way of retriving lost sims I would love to know in case it ever happens to me again. Whatever you decide to do I hope you get your family back, it's most annoying when you lose sims through stupid glitches like this. Good luck !

Kyna:
I vaguely recall reading similar problems when BV was new, so you could try using the search option and see what the advice was 12 months ago.

You could also try using the magic wand, found in the hacks directory.  From its RTFM:

Quote

FEATURES:
It's magic, you wave it around and either it unbreaks your unplayable lot because your sims have all gone missing, or it depreciates everything to minimum normal value, so you don't need a meditation dummy. It's a magic wand.

Zazazu:
As an alternative to TrueLou's advice, you can get the teleporter cat from Simlogical. It's dead useful. Go to a playable family, buy and click on the cat. Choose the last name of the family and summon each member who is missing. After you have everyone there, click on the cat and choose to add them to the family. You can then move them out on their own.

As for the vacation lot, I'm honestly not sure. You could try getting the magicwand from the hack directory here (www.moreawesomethanyou.com/ffs/YOUR LATEST EP INITIALS/hacks). Enter the lot in build mode, choose the "wand box" from misc/misc, place it and delete it. Then retry. I'd just bulldoze it. Ugly-ass lots, the lot of 'em.

spaceface:
You could also try moving the family back into the Sim Bin, in Neighborhood view. I had to do that recently, after I installed AL while a family were on vacation. I could play them at their vacation home, but when the vacation ended their home lot simply would not load. I moved them into the Sim Bin and then straight back into their house. I had to refurnish the house but that's not so bad in the long run.

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