More bullshit from Massive Shithead
morriganrant:
Quote from: skye on 2007 December 11, 17:48:55
Hiya to Celesta, that is...lol
Hi there dear, if you haven't read it already, please read the FAQS
And a little posting tip for you, double posting is frowned upon here as bad forum etiquette. You have a little "edit" post button, on your posts, use that instead.
rohina:
I love how all the clerkly types are acting like no clerk was ever rude to a customer with no justification. That's hilariously luzy. Where I live, minimum wage jobs are a dime a dozen, so shop minions can get away with being lazy, rude and generally having a "fuck you" attitude because every shop has a "Now Hiring" sign. Yes, customers can be assholes, but sometimes we are goaded into it.
I think complaining and making a scene are both tactics that can be effective; being rude can have its place, but you always need to weigh up your desired outcome. Making a scene can be satisfying, but it is also risky. If there's no chance you are going to get what you want, hell, yeah, cut loose. Persistent, polite, but FIRM complaining is usually the best way to go when you actually want some action.
On the other hand, speaking as someone who worked in places where we were told to refer to students as "clients," sometimes complaining is a lose/lose situation. An example:
I worked in a Learning Skills (i.e. tutoring and editing) Unit in a University. I pretty much hated my job, and so if students were annoying or gave me a hard time I wouldn't help them. Most days I was there on my own with no supervision, and my boss would yell at me if I thought of new ideas or tried to be innovative in my work. It was pretty joyless. One student complained about me to the Dean because I was 5 minutes late to her appointment, and when she was shitty about it I tossed her. My boss, who hated me anyway, left me a note. The next time the student had an appointment on a day I was working I refused to see her. She went to the Dean again. He came to me and said "What gives?" and I said "She is rude and she complained about me, so I don't think I need to deal with her," and he said "Fair enough." When she came back to me to complain again (slow learner), I pointed out to her that she should be thanking me for the life lesson.
eevilcat:
I allow the now rare telemarketer to introduce themselves then cut them off with the line "Are you aware we've signed up to the TPS?", to which I get a grovelling apology and a promise to immediately remove our number from their database. I highly recommend the Telephone Preference Service to anyone in the UK. There is a similar thing for the post to cut down on junk mail. We now get a telesales call perhaps every other month and no junk mail.
Lana B:
Doesn't always work.
We signed up last year some time and still get calls. My tactic with them is to make sure I get their name, the company name spelt correctly and ask them to tell their manager that I will be reporting the company. It took months to get the calls down even though TPS says it should take one. The report form is really tedious and demands heaps of information so I don't always follow up. Simply saying I signed up to TPS doesn't put them all off.
dizzy:
Quote from: rohina on 2007 December 11, 20:19:25
The next time the student had an appointment on a day I was working I refused to see her. She went to the Dean again. He came to me and said "What gives?" and I said "She is rude and she complained about me, so I don't think I need to deal with her," and he said "Fair enough." When she came back to me to complain again (slow learner), I pointed out to her that she should be thanking me for the life lesson.
Funny, but in my experience, that always gets you fired. In fact, at the university I went to even the appearance of being difficult (without any evidence whatsoever) is enough for them to hand you a pink slip. On the other hand, the registrar always seemed to be able to keep her job despite being a racist bigot and a complete bitch.
You have blackmail material on the Dean or something?
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