More bullshit from Massive Shithead
spaceface:
Quote from: starrling on 2007 November 26, 23:24:40
Everyone should work retail for one holiday season. I think there'd be a lot of nicer shoppers in the world after that.
I second that, but would like to add that everyone should work an office job, the kind where you type things and answer the phones. Two weeks should be enough.
My college jobs were retail/data capture/receptionist/theatre usher/you name it. As a result, I tend to be fairly tolerant of service staff everywhere, because I know what they are supposed to be doing I guess. (The only exception to this rule is the Teenage Zombie Sales Staff. I am not tolerant of them, as they make no effort.)
Any idea how rude people get to the person who answers the phone: "Why is Mr X on his lunch break? Blah blah why isn't he available ALL THE TIME to talk to me?" Srsly.
Also, as I am an attorney at a small law firm, I sometimes answer the phone at work after hours (usually I am the only one working late). Men call me "honey" and assume that I am a secretary when they hear a female voice. I do not waste my breath on them.
LizzyJ:
Quote from: tngrspacecadet on 2007 November 27, 09:51:31
Also, as I am an attorney at a small law firm, I sometimes answer the phone at work after hours (usually I am the only one working late). Men call me "honey" and assume that I am a secretary when they hear a female voice. I do not waste my breath on them.
That happens to me at work also. Builders. I have a few that refuse to deal with me because I'm a female, but once something fucks up or their delivery is late, they expect me to fix it.
I worked retail for two years while I was doing a traineeship. Absolute Hell. Worked in every department and got abused in every department. One woman let her little angel shit on the floor and didn't bother to tell anyone.
phyllis_p:
I worked at Wal-Mart as a cashier one holiday season a few years ago. Wal-Mart has fairly rigorous training compared to what I'm hearing about a lot of other stores. We were required to watch training videos on a computer and then take tests on the different modules. I forget what score you had to get -- 70% or 80%, I think -- but you had to keep doing it until you got it right. I think it took me a week at 4 hours per day to finish them all. Then we were with an experienced cashier for 3 days. Then -- on our own. My first day at the register alone was Black Friday -- a real experience :D
If ever a customer approached us asking for help -- whether we were on break, leaving to go home, whatever -- we were expected to help. We were expected to know where everything in the store was (including groceries -- it was a super-store) even if we didn't know anything about particular products, and were expected to find or summon someone from that department to assist before we left. Actually, we were also supposed to greet any customer who walked within 10 feet of us. I think some of the wokers slacked on that one, but I always tried to give a smile and a nod even if I didn't speak.
I got tempermental customers at the cash register sometimes -- usually folks I had to ID for buying various things. The worst was a young guy buying an R-rated movie DVD. We had to check IDs to make sure they were 17. He didn't have an ID and got quite irate with me because he said he was 21 and I wouldn't sell the item to him. I told him, sorry, but if I sell it to you and you're under age, I lose my job. Also used to piss people off about ID for cigarettes, but we were supposed to card on cigarettes up to age 28. And then there were the poor little kids who'd come through trying to buy white-out. Couldn't sell that and certain other potential "inhalents" to minors. They just looked sad, scared, and embarrassed, though -- they didn't mouth off.
Zazazu:
Quote from: phyllisp on 2007 November 27, 16:35:54
My first day at the register alone was Black Friday -- a real experience :D
Dang, that would be awful. I worked at Sears for 2 years during high school, more hours during the summer. My last pre-college summer I worked at a factory in the inventory department starting at 6 am - 3pm, then drove about an hour to Sears and worked the evening to close. I never worked Black Friday, but I did work Christmas Eve twice, and I had the busiest, most easily seen register in the women's area: lingerie. That being said, I rarely had anyone get irate with me about anything in my department. I'd have people come over with shoes and get pissed that I wouldn't ring them up, but most were understanding after I explained why they had to be done in the shoe department. The worst two were both returns of items...one that wasn't ours and I ended up pulling a JCP catalog and showing them that the brand was carried by them, the other of a supposedly only-worn-once shaper that was stained gray from all the exposure to cigarette smoke, had a couple of tears and suspicious brown stains. That was the only one that I had to call security on to have them removed from the store, because she was screaming and insisting that it was new and defective. I rarely called a manager over, actually only if the customer requested it, as I was kind of an unofficial floor manager when my immediate report wasn't in (that'd be usually).
As annoying as it can be to have people treat me like a child due to my rather childlike voice, it really is a blessing when dealing with people who are angry. It takes a special breed of asshole to yell at someone who sounds incredibly sweet and innocent.
Jelenedra:
I've worked retail, but thankfully, at Blockbuster. Not so many shoppers on Black Friday, but the week BEFORE Thanksgiving? GOD. Everyone came in to rent things for the kids to watch while the adults cooked/watched football. So, by the time Thanksgiving rolled around and people were thinking of this last minute would bitch about everything being gone. Especially video games, Christ on a Crutch. I dunno how many times I heard, "Where are all the games?"
"Everyone had the exact same idea as you, only they got here days ago. Have fun with the 4 year old Madden game. It's all we have left."
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