More bullshit from Massive Shithead
dizzy:
Frothing and stamping of feet won't change anything. Making it clear to the *retailers* where you stand could change things.
Retailers have very slim profit margins, so if you buy their product and later return it, that will hit them in the wallet. If enough people do this, retailers will refuse to carry that product, and EA will be forced to back down.
neriana:
Good luck returning opened PC games. I would usually let customers return them when I worked in a game store, but I got in trouble for it every time. Even when it was for store credit.
Madame Mim:
And a poor excuse was always given for this long standing stupidity. Once, when it was floppy's we were returning, the 'reason' was that malicious data could have been introduced either by accident or on purpose - which always pulled at the limits of my credulity (and believe me I can be damned credulous if not given fair warning to engage cynicism). Now we are simpy offered "It is not store policy". To which my reply is "Not fit for the purpose for which it was intended". I have returned games by this method (admittedly I will usually accept store credit which does tend to grease the wheels) but, really, if the game does not run as intended on a machine that meets or exceeds specifications then either bursting into tears in the middle of the store or threatening them with consumer affairs are both ways to get proper refunds when backed up by the legal requirement for one (at least here in Australia) of the goods not being all that they were purported to be. I know it's embarrassing, but it's not the returner that should be embarassed. It's the people trying to wriggle out of their responsibilities that should be cringing.
neriana:
The people trying to wriggle out of their responsibilities are never the ones you're facing, though. It's the employee who's stuck in the middle, between an irate customer now and an irate boss later. People who work in customer service get really sick of being blamed for what the company does; it's not their fault, and they have less ability to change company policy than a customer does. So complaining to the peon will do you no good at all -- better to call customer service directly, because companies do not listen to the people who work in their stores and take most of the flak for their decisions.
All you'll accomplish by throwing a shitfit in a store is to ruin someone's day. You might get your way, but I was always far less inclined to give irate or otherwise obnoxious customers what they wanted than people who were reasonable and civil, and who generally treated me like I was a human being and not a robot slave sent to thwart their whims. I didn't want the tantrum-throwers to be happy with what they got, I wanted them to stay away. Everyone I've worked with in retail has felt the same. We don't like being treated like crap any more than customers do.
The best thing to do is go to the store during a weekday, when the manager is most probably there. Managers of chains will also get in trouble for letting customers return games, but they have more clout and will be more willing to take the hit.
J. M. Pescado:
Quote from: neriana on 2007 November 24, 08:09:51
Good luck returning opened PC games.
Don't open the box. ARRRRRRR!
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