More bullshit from Massive Shithead

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Lorelei:
My biggest gripe when I was in a service position is being told the policies, abiding by them, taking the shit from customers, and then having management do a 180 and approve something I had been told I was never to do for a customer. I had several managers who would do this to their staff members.

In other words, management rewarded assheads and towed the line when polite customers had a genuine complaint more often than I care to recall, and made the customer think I was being difficult for kicks. Way to go!

On commission jobs, this really shot me in the foot, as those customers would then go to management and ask them to serve or ring them up, and the tips / credit went to them rather than the low level employees who actually needed the bennies to make ends meet.

I have also been management, and I was careful not to let the customer go away angry with the employee for doing as he/she was told if I had the power to tweak a certain policy or offer freebies. I made sure not to reward assheads, too.

KatEnigma:
At least the form in the US for the Do Not Call List violators is short and easy to fill in- basically my number, their number and/or company name, and time of call. We also pay AT&T for Privacy Manager, which doesn't let blocked numbers ring through unless they identify themselves- but in CA, it's by voice. Nothing irritates me more than some idiot Telemarketer who has the nerve to actually identify themselves so that it rings through.  Like I pay for this service for no real reason, I really want to hear about THEIR product.  Then they get bitched at. For everyone else- usually 1-800 service numbers, as they try to get around the program- I just cut them off and tell them that the # is on the do not call list and to remove me from their calling list immediately.  Then I report them. I just wish the FTC had a spot to report charities, surveys, etc who are exempt from the Do Not Call list, but still are required to remove you if you ask them to do so. The same with companies you've done business with within 12 months.

My biggest phone annoyance right now, though, is creditors calling for the person who had this number before us. Grrr. Ever try convincing a creditor that the person they are looking for doesn't live there?  ::) Creditors are legally required to stop calling if you ask them to, as well, but try to get that to happen without a lawyer! Bah! It's bad enough when they are your own creditors, but at least then you've done something to "deserve" it.

neriana:
Quote from: KatEnigma on 2007 December 12, 21:19:34

My biggest phone annoyance right now, though, is creditors calling for the person who had this number before us. Grrr. Ever try convincing a creditor that the person they are looking for doesn't live there? 


YES.

We have told them about 4 times now that there is no Arthur Winjay Moose here. And that the name doesn't sound real anyway. When we actually manage to get hold of a real person, the calls stop for about 3 weeks, then start again. It makes me consider supporting Pescado's rocket launchers for all stance.

At least the people trying to sell us satellite dishes and claiming they have a great way to refinance our house have stopped. "We live in an apartment, take us off your list," didn't work, but the Do Not Call list did. So far, anyway.

Lorelei:
If you hate someone, put their mobile phone number on a GNC Gold Card list. Someone put my number on there, probably to get a 5% discount or something. Robots call very EARLY in the morning. It sucks.

I do not shop at GNC and live seven hours away from the branch that is calling me. I've been on the DNC list since 2003.  I've reported them, emailed them, called several rungs up the ladder, called corporate, and tried to block the number, which rotates each month. I've been treated rudely by meatheads, given a porn 800 number supposedly belonging to corporate, and have spoken to some of the biggest cretins on Earth.

Fucking GNC.

morriganrant:
Friends of mine get so many bill collector calls they have started to tell them that the person they were calling for is dead. They give this big sob story about a plane crash or some such. "Oh, I'm sorry, but they are dead, it was very tragic."

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